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OUR HOME > Our quality & safety

Our Quality and Safety

At Manor Court, the safety, wellbeing, and dignity of our residents are central to everything we do.

We are committed to providing safe, high-quality care within a warm, welcoming, and genuinely homelike environment. Our services are guided by the Aged Care Quality Standards and supported by strong clinical governance, continuous improvement, and ongoing staff education.

We work closely with residents, families, employees, and the broader community to ensure care is respectful, responsive, and centred around the individual needs of each resident.

Compassionate care supporting resident safety and wellbeing at Manor Court in Werribee.

Our Commitment Includes:

Registered nurses onsite 24 hours a day, 7 days a week

Ongoing infection prevention and control practices

Dedicated infection prevention and control leadership

Regular staff education and clinical training

Medication safety and clinical oversight

Emergency preparedness and response planning

Respect for resident dignity, rights, and choice

Continuous quality improvement and resident feedback

Safe, comfortable, and supportive living environments

Feedback and Complaints

Your feedback matters.

 

We welcome compliments, suggestions and concerns, and are committed to listening, responding fairly and using your feedback to continually improve the care and services we provide.

Your Rights

At Manor Court, every resident has the right to be treated with dignity, respect and compassion.

 

We are committed to supporting your independence, protecting your privacy and ensuring you feel safe, heard and empowered to make informed choices about your care and daily life.

Quality Improvement

Continuous improvement is at the heart of everything we do. Manor Court is committed to providing safe, high-quality care through ongoing improvement initiatives and compliance with the Australian Aged Care Quality Standards.

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Learn more about our quality performance by visiting our My Aged Care profile.

We believe quality care and safety should always exist alongside warmth, compassion, connection, and a true sense of home.

For more information about our quality and safety practices, please contact our team.

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